Terms and Conditions

1. Introductory Provisions

The online store www.emia-boutique.com/en is operated by EMIA BOUTIQUE DES BRUDER JAN, with registered address at Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy, store and delivery/returns/complaints address: Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy, e-mail: customers@emia-boutique.com, phone: +39 347 0598524 ("Seller").

These Terms and Conditions of Sale govern purchases made through the EMIA Boutique online store and form an integral part of the sales contract concluded between the Seller and the customer.

"Consumer" means a natural person who purchases for purposes unrelated to any business, commercial, craft or professional activity. "Professional Customer" means a customer who does not qualify as a Consumer.

For customers purchasing under the Italian legal set, the contractual relationship is governed by Italian law, including the Italian Consumer Code, Legislative Decree 206/2005, where applicable. Mandatory consumer protection rules remain unaffected.

Customers in Germany, Belgium and France

We offer delivery to Germany, Belgium and France when the destination and delivery service are available at checkout. The Seller remains established in Italy. The choice of Italian law does not deprive a consumer of the protection of mandatory provisions of the law that would apply without that choice, in particular the law of the consumer's habitual residence where our activities are directed to that country. The following provisions supplement the existing Terms; a less favourable provision of the general Terms does not override mandatory national rights.

This supplement applies to contracts concluded after its publication. It does not retrospectively change earlier contracts.

2. Conclusion of the Contract

The presentation of products in the online store is informational and does not constitute a binding public offer, unless expressly stated otherwise.

The customer places an order by selecting products, quantity, shipping method and payment method available in the Shopify checkout. Before submitting the order, the customer can check and correct the information entered.

By submitting the order, the customer confirms that they have read and accepted these Terms and Conditions of Sale. Acceptance is expressed through the function provided in the Shopify checkout or, in any case, through a clear reference to these terms before order completion.

The sales contract is concluded when the Seller confirms acceptance of the order by e-mail sent to the address provided by the customer.

The customer bears any costs for the use of distance communication means according to the rates of their provider.

Unless otherwise agreed, the shipping method is the method selected by the customer from the options available in checkout. Shipping costs are shown in the order summary before confirmation.

The payment methods available at launch are:

• Visa,
• Mastercard,
• Apple Pay,
• Google Pay,
• Shop Pay,
• PayPal.

The Seller may require advance payment in justified cases and within the limits permitted by law.

For certain payment methods, the customer may be redirected to a third-party payment service provider, which directly handles payment data.

3. Prices and Tax Documents

Prices shown in the online store are expressed in euros and include VAT, unless expressly stated otherwise.

The applicable price is the price displayed when the order is completed. The Seller reserves the right to change prices, promotions and product availability without affecting orders already confirmed.

The Seller issues the applicable receipt or tax document under the relevant rules and sends it, where applicable, electronically to the e-mail address provided by the customer.

4. Discount Codes

The customer may use discount codes made available by the Seller according to the conditions applicable to each code.

Unless otherwise stated, discount codes cannot be combined and cannot be used on products that are already discounted or on sale.

The value of the discount code is allocated to the products to which the code applies.

In case of withdrawal or another justified return, the customer is entitled to a refund of the amount actually paid. The customer is not automatically entitled to a new discount code or compensation for any unused part of the code, unless the Seller decides otherwise.

Discount codes cannot be exchanged for cash.

5. Shipping and Delivery

The Seller ships products as soon as possible and in any event within the maximum period required by applicable law, unless otherwise agreed or indicated in checkout.

For online payments, shipment may take place after payment confirmation.

The customer will receive an e-mail notification regarding shipment of the order.

Ownership of the products and the risk of loss or damage pass to the customer upon delivery, within the limits provided by applicable law.

Upon delivery, the customer is invited to check the integrity of the packaging and report any visible damage to the carrier and the Seller.

If, for reasons attributable to the customer, delivery must be repeated or carried out in a way different from the one indicated in the order, the customer may be required to bear the related additional costs, within the limits permitted by law.

In case of repeated unjustified returns of products clearly used or repeated unjustified failure to collect orders, the Seller reserves the right, within the limits permitted by law, to require advance payment, refuse to conclude the contract or withdraw from the contract.

6. Rights and Obligations of the Parties

The Seller undertakes to deliver the ordered products at the agreed price. The customer undertakes to pay the price and receive the products according to the order.

The customer is responsible for the accuracy and completeness of the information provided during the order process.

Communications from the Seller may be sent to the e-mail address provided by the customer in the order or online forms.

EMIA Boutique does not use mandatory customer accounts at launch. Purchases are made through guest checkout or an equivalent Shopify process.

7. Right of Withdrawal

The Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the day on which the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the products.

The withdrawal deadline is met if the Consumer sends the withdrawal communication before the 14-day period expires.

The Consumer may exercise the right of withdrawal through the Returns and Withdrawal page: https://emia-boutique.com/pages/returns-withdrawal.

After submission of the online form, EMIA sends without undue delay an acknowledgement of receipt on a durable medium to the e-mail address provided by the Consumer.

After receiving the withdrawal request, EMIA sends the Consumer instructions for returning the products.

The Consumer must return the products without undue delay and in any event within 14 days from communicating the withdrawal to: EMIA Boutique, Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy.

Products must be returned complete, undamaged, with tags and accessories, without signs of use exceeding what is necessary to establish their nature, characteristics and functioning and, where possible, in the original undamaged packaging.

The Consumer is responsible for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The Consumer bears the direct costs of returning the products to the Seller, unless expressly stated otherwise by the Seller or required by law.

In case of valid withdrawal, the Seller refunds all payments received from the Consumer, including standard delivery costs corresponding to the least expensive delivery method offered by the Seller, within 14 days from the withdrawal communication. The Seller may withhold the refund until it has received the products or until the Consumer has supplied evidence of having sent them back, whichever is earlier.

The refund is made using the same payment method used by the Consumer for the initial transaction, unless otherwise agreed with the Consumer and without additional costs for the Consumer.

The right of withdrawal does not apply in the cases provided by law, including, by way of example, products made to measure or clearly personalized and sealed products that are not suitable for return for health protection or hygiene reasons if opened after delivery, such as underwear or swimwear.

If the customer sends products without being entitled to withdraw, EMIA will inform the customer by e-mail. The product may not be accepted or may be returned to the customer at their expense, within the limits permitted by law.

If a gift was provided together with the products, the customer must also return the gift in case of withdrawal, unless otherwise indicated by the Seller.

8. Legal Guarantee and Complaints

For Consumers, the legal guarantee of conformity under the Italian Consumer Code applies. The Seller is liable for lack of conformity existing at the time of delivery that becomes apparent within two years from delivery.

Unless proven otherwise, any lack of conformity that becomes apparent within one year from delivery is presumed to have existed at that time, unless this presumption is incompatible with the nature of the goods or the defect.

In case of lack of conformity, the Consumer is entitled to the remedies provided by law, including repair, replacement, proportional price reduction or termination of the contract, according to the conditions and hierarchy provided by the Italian Consumer Code.

The Consumer may submit a complaint through the Complaints page: https://emia-boutique.com/pages/returns-withdrawal.

After submission of the online form, EMIA sends an automatic acknowledgement of receipt to the e-mail address provided by the Consumer. EMIA may carry out a preliminary assessment and, if physical inspection is necessary, send instructions for shipping the product.

If physical inspection is necessary, the Consumer initially ships the product at their own cost to: EMIA Boutique, Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy, and keeps proof of the shipping costs incurred.

If the complaint is accepted, EMIA reimburses the Consumer for reasonable and necessary shipping costs incurred to exercise warranty rights.

The product subject to complaint must be sent complete, clean and in hygienic condition suitable for assessment.

EMIA informs the Consumer of the complaint outcome by e-mail.

Warranty rights do not apply, within the limits provided by law, to defects arising from normal wear and tear, improper use, lack of or incorrect maintenance, damage caused by the customer or third parties, or defects known to the customer at the time of purchase.

In case of a dispute between the Consumer and the Seller that cannot be resolved amicably, the Consumer may contact the competent ADR bodies. The European ODR platform has been discontinued as of 20 July 2025; information on alternative dispute resolution bodies is available through the official channels of the European Union and competent authorities.

Germany

Where German mandatory consumer law applies, statutory claims for defects in new goods generally have a limitation period of two years from delivery, subject to applicable suspension, extension and other statutory rules. A defect becoming apparent within one year of the transfer of risk is presumed to have existed at that time unless incompatible with the nature of the goods or defect. Necessary costs of statutory supplementary performance are borne by the Seller. The consumer may request an advance for costs which the Seller is legally required to bear; a general customer-pays-first return rule does not restrict that right. Supplementary performance must take place within a reasonable time and without significant inconvenience. Statutory extensions following repair and other more protective applicable remedies remain unaffected.

Belgium

Where Belgian mandatory consumer law applies, new goods benefit from the two-year legal guarantee from delivery. A lack of conformity appearing within those two years is presumed to have existed at delivery unless the Seller proves otherwise, subject to the statutory exceptions. Notify us of a defect promptly and no later than two months after discovering it, unless a longer period is agreed or required. Repair or replacement is provided free of charge under the applicable rules; price reduction or termination remains available in the statutory circumstances. The running of the guarantee is suspended during the time needed for repair or replacement. These rights also apply to discounted goods and do not depend on a voluntary manufacturer's guarantee.

France

Where French mandatory consumer law applies, new goods benefit from the legal guarantee of conformity for two years from delivery. During the applicable two-year presumption period, the consumer need establish the defect, not that it existed at delivery. Repair or replacement must be free of charge, without significant inconvenience and within the statutory maximum of thirty days after the request. Price reduction or termination is available under the statutory conditions, including refusal, failure, excessive delay or sufficiently serious non-conformity. Applicable extensions or renewal of the guarantee following repair or replacement remain unaffected. The separate legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code permits action within two years of discovering the defect and, where its conditions are met, a price reduction or return against reimbursement.

Contact and delivery information

For withdrawal or conformity complaints, contact customers@emia-boutique.com. Return address: EMIA BOUTIQUE DES BRUDER JAN, Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy. Ordinary withdrawal-return costs do not override statutory free remedies for defective goods. Destination-specific delivery charges and estimates are stated in the Shipping Policy and checkout.

Complaints and out-of-court resolution

Please first send your complaint to customers@emia-boutique.com. If a dispute cannot be resolved directly, we will provide the information required by applicable law about the relevant alternative dispute resolution body and state whether we will use it, on paper or another durable medium. For a cross-border purchase within the EU, you may also seek assistance from the European Consumer Centres Network. This does not restrict your right to bring proceedings before the competent courts or any mandatory consumer rights.

Garanties légales

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :

1. Le professionnel refuse de réparer ou de remplacer le bien ;
2. La réparation ou le remplacement du bien intervient après un délai de trente jours ;
3. La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;
4. La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

Cet encadré ne prive pas le consommateur de la protection de dispositions impératives plus favorables qui seraient applicables à son achat. Le choix d'une loi applicable dans les conditions générales ne réduit pas cette protection.

9. Personal Data Protection

The processing of personal data is governed by the EMIA Boutique Privacy Notice: https://emia-boutique.com/pages/privacy-policy-1.

Cookie use and cookie preference management are handled through Iubenda according to the Cookie Policy and preference panel available on the website.

10. Final Provisions

If any provision of these Terms and Conditions of Sale is invalid or ineffective, the remaining provisions remain valid and effective.

The Seller may amend these Terms and Conditions of Sale. Amendments apply from publication and do not affect rights and obligations arising before their effective date.

The current version of these Terms and Conditions of Sale is available at: https://emia-boutique.com/pages/terms-and-conditions.

These Terms and Conditions of Sale are effective from 1 August 2026.