Privacy Policy

Version updated as of the publication date.

This notice applies to the processing of personal data in connection with our website and customer relationships, including customers in Italy, Czechia, Belgium, France and Germany. Your rights under applicable data protection law are not limited by the country or language selected on the website.

This privacy information explains how EMIA BOUTIQUE DES BRUDER JAN, with registered office at Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy, store / delivery address Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy, e-mail customers@emia-boutique.com, processes personal data in connection with emia-boutique.com and the EMIA Boutique e-shop.

EMIA Boutique acts as data controller when it determines the purposes and means of the processing of personal data.

Please read this information carefully. If you have any questions, you can contact us at customers@emia-boutique.com.

1. Data controller

The data controller is:

EMIA BOUTIQUE DES BRUDER JAN Via Sciliar 20/A 39040 Castelrotto (BZ) Italy

Store / delivery address: Via Sciliar 20/A 39040 Castelrotto (BZ) Italy

E-mail: customers@emia-boutique.com

2. When we process personal data

We process personal data in particular when:

• you place an order in our e-shop,
• you communicate with us,
• you subscribe to the newsletter,
• you browse our website,
• you exercise a right, submit a complaint, request a return or withdraw from a contract,
• you send us professional information or an application.

3. Tools and services used

For the operation of the e-shop and related services, we use in particular:

• Shopify,
• Shopify Payments,
• Apple Pay,
• Google Pay,
• PayPal,
• Shopify Email,
• Sendcloud and BRT for shipment management and delivery,
• Iubenda Cookie Solution,
• Cloudflare,
• Google Analytics 4,
• Google Tag Manager,
• Google Ads Conversion Tracking,
• Meta Pixel / Meta Events Manager.

The actual list of cookies and tracking tools is managed through Iubenda and may vary according to the technical configuration of the website.

4. Categories of personal data processed

4.1 Customers and contractual relationships

We process the data necessary to conclude and perform the contract, in particular:

• first name and last name,
• e-mail address,
• telephone number, if provided or required for delivery,
• billing address,
• delivery address,
• IP address,
• order history,
• selected shipping method,
• selected payment method,
• customer communications,
• technical data relating to the device and browser,
• marketing preferences.

4.2 Newsletter

For sending newsletters and commercial communications, we process in particular:

• e-mail address,
• information relating to consent and its withdrawal.

At launch, the EMIA newsletter operates as an e-mail newsletter. You may withdraw your consent at any time via the link included in each commercial communication or by contacting EMIA Boutique.

4.3 Communications with EMIA

When you contact us, we may process:

• first name,
• last name,
• e-mail address,
• telephone number, if provided,
• content of the message,
• subsequent communications related to the request.

4.4 Returns, withdrawal, complaints and customer requests

To manage returns, withdrawal from contract, complaints or other customer requests, we may process:

• identification and contact data,
• order number,
• information about purchased products,
• information entered in forms,
• attachments, photographs or documents provided by the customer,
• data necessary to manage the request and any refund.

4.5 Applications or professional information

If you send us professional information, we may process:

• first name and last name,
• e-mail address,
• telephone number,
• photograph, if included in the submitted documents,
• education and professional experience,
• further information contained in the CV or communications.

5. Purposes of processing

We process personal data for the following purposes:

• management of orders and performance of the sales contract,
• delivery of products,
• management of payments,
• issuing and keeping accounting and tax documents,
• customer assistance and communication,
• management of returns, withdrawal and complaints,
• sending newsletters and commercial communications, within the permitted limits and on the basis of consent when required,
• protection of EMIA Boutique's rights,
• security and proper functioning of the website,
• analytics and marketing according to the user's cookie preferences,
• evaluation of possible applications or professional collaborations.

6. Legal bases for processing

We process personal data on one or more of the following legal bases:

• performance of a contract or pre-contractual measures,
• compliance with legal obligations,
• legitimate interest of EMIA Boutique,
• consent of the data subject, where required.

Consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Retention period

We keep personal data only for as long as necessary for the purposes for which it is processed.

Data relating to orders, invoicing, accounting and tax obligations is kept for the period required by applicable law, normally up to 10 years where necessary for accounting or tax obligations.

Data relating to communications is kept for the time necessary to manage the request and protect EMIA Boutique's rights.

Data processed for the newsletter is kept until consent is withdrawn or the user unsubscribes.

8. Recipients of data

Personal data may be disclosed, within the necessary limits, to:

• providers of the e-commerce platform and payment services,
• carriers and logistics operators,
• accounting and tax consultants,
• providers of IT, hosting, security and infrastructure services,
• providers of analytics, marketing and newsletter tools,
• product suppliers, where necessary for the management of complaints or warranties,
• public authorities, where required by law.

Where necessary, such parties act as processors or independent controllers according to their respective role.

9. Transfers outside the European Economic Area

Some technical or digital service providers may process data outside the European Economic Area. In such cases, transfers take place only where appropriate safeguards under the GDPR are in place, such as adequacy decisions, standard contractual clauses or other instruments recognized by applicable law.

10. Cookies and similar technologies

We use cookies and similar technologies on our website.

Technical or necessary cookies are used to enable the website and e-shop to function and do not require consent.

Other cookies and tracking tools are used according to the preferences expressed by the user through Iubenda.

The categories used may include:

• necessary / functional cookies,
• preference cookies,
• analytics cookies,
• marketing cookies.

You can change or withdraw your consent at any time using the floating cookie preferences button on the website.

11. Data subject rights

In relation to your personal data, you may exercise the rights provided under the GDPR, including:

• right of access,
• right to rectification,
• right to erasure,
• right to restriction of processing,
• right to object,
• right to data portability,
• right to withdraw consent,
• right to lodge a complaint with a supervisory authority.

You may exercise your rights by writing to customers@emia-boutique.com.

If you consider that the processing of your personal data infringes the GDPR, you may lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, your place of work or the alleged infringement. You are not required to lodge your complaint only in Italy.

The Italian supervisory authority is:

Garante per la protezione dei dati personali Piazza Venezia 11 00187 Rome Website: https://www.garanteprivacy.it

12. Contact

For questions about the processing of personal data, you can contact:

EMIA Boutique E-mail: customers@emia-boutique.com Address: Via Sciliar 20/A, 39040 Castelrotto (BZ), Italy