Returns & Withdrawal

As a consumer, you may withdraw from an online purchase without giving a reason within 14 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise the right of withdrawal, please use the online return form on this page. After you submit the form, EMIA will send an automatic confirmation of receipt to the e-mail address provided in the form and will then send you return instructions.

The withdrawal deadline is met if you send the withdrawal notice before the 14-day period expires.

The goods must be returned complete, unused, undamaged, with all tags attached and, where possible, in the original undamaged packaging. Please send the goods without undue delay and in any event no later than 14 days from the withdrawal notice to:

EMIA Boutique
Via Sciliar 20/A
39040 Castelrotto (BZ)
Italy
The customer pays the cost of returning the goods. EMIA does not standardly provide prepaid return labels.

If the withdrawal is valid and the return conditions are met, EMIA will refund the payments received, including standard delivery costs corresponding to the least expensive delivery method offered by EMIA, within the statutory period. EMIA may withhold the refund until it has received the goods back or until you have provided evidence that you have sent them back, whichever occurs first.

The refund will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

The right of withdrawal does not apply in the cases provided by law, including goods made to the customer's specifications or clearly personalized goods, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Full terms are available in the Terms & Conditions.

If you believe that delivered goods are defective or do not conform to the contract, you may submit a complaint using the online claim form on this page.

Please describe the defect clearly and identify the goods and order number. Photos or other supporting documents may help EMIA assess the complaint more quickly.

After you submit the form, EMIA will send an automatic confirmation of receipt to the e-mail address provided in the form. EMIA may perform a preliminary review and, if physical assessment of the goods is needed, will send you instructions for sending the complained goods.

If EMIA asks you to send the goods for assessment, please send them complete, clean and in hygienic condition suitable for assessment to:

EMIA Boutique
Via Sciliar 20/A
39040 Castelrotto (BZ)
Italy

The customer initially pays the shipping costs for sending complained goods and should keep proof of the shipping cost. If the complaint is accepted, EMIA will reimburse reasonable and necessary shipping costs incurred in connection with the complaint.

Complaints are handled without undue delay and within the statutory period. EMIA will inform you of the outcome by e-mail.

Full complaint rules are available in the Terms & Conditions and in the complaints information on this page.